Terms of Service

Terms of Use

At OT Rx, we are proud to launch our modern product offerings hosted at otrxhealth.co alongside our core platform services accessible on otrxhealth.co. These Terms of Use govern all user interactions with us, including this digital application ecosystem.

Effective Date: 07/12/2026
Last Updated: 07/12/2026

Please review these terms of service carefully prior to utilizing our platform.

1. Introduction and Operational Scope

These Terms of Use govern your access to and use of all digital properties, online interfaces, websites, and applications owned, managed, and controlled by OT Rx LLC (“we,” “us,” “our,” or “OT Rx”). This includes our main website at www.otrxhealth.co along with any other online interfaces we operate. Additionally, these terms encompass all professional services, informational tools, and wellness products distributed through these digital frameworks.

CRITICAL LEGAL NOTICE: THESE TERMS CONTAIN ESSENTIAL PROVISIONS AND LIMITATIONS REGARDING HOW LEGAL DISPUTES CAN BE PURSUED. SPECIFICALLY, YOU AGREE TO RESOLVE ALL DISPUTES THROUGH COMPULSORY INDIVIDUAL ARBITRATION RATHER THAN PARTICIPATING IN CLASS ACTION LAWSUITS OR JURY TRIALS.

By accessing, browsing, or using any element of our digital interfaces, products, or services, you formally acknowledge and agree to be bound by these comprehensive Terms of Use.

2. Information Security and Privacy Frameworks

Your interactions and data submissions are protected under two individual privacy frameworks:

• Platform Interaction Data: All standard account setup data, analytical interactions, and operational info you provide through the website are strictly governed by the OT Rx Privacy Policy.

• Clinical and Health Data: All protected health information, medical intake responses, and private practitioner communications you submit are strictly governed by the OT Rx Medical Notice of Privacy Practices.

Both frameworks are explicitly incorporated by reference into these Terms of Use. By engaging with our Services, you formally acknowledge the receipt and review of our Medical Notice of Privacy Practices.

You recognize and agree that OT Rx administrative entities and clinical providers may securely cross-reference and share your details with one another as strictly required to deliver the Services and as permitted by federal and state law. All internal distribution is protected under the dual privacy policies noted above.

We maintain the absolute right to update our Privacy Policy and Medical Notice of Privacy Practices at our discretion. We will provide notification of material changes as dictated by law. Your continued utilization of our Site or Services following any adjustments constitutes your explicit acknowledgment of the updated frameworks and your formal agreement to be bound by them. Unless alternate rules are stated, updates become binding immediately upon their digital publication on our platform. If you disagree with any modified terms, you must immediately terminate use of our Site and Services.

Your digital rights may incorporate additional privileges based on your state of residence. Although our structural interfaces are active nationwide, residents of California, Virginia, Colorado, Connecticut, and Utah maintain expanded individual controls regarding their personal information under their respective state digital privacy acts. Please consult our Privacy Policy text for detailed state-specific metrics. For clinical records, the more rigorous regulatory safeguard between state laws or federal mandates will take priority to protect your personal details.

3. Delivery of Clinical Services and Telehealth Boundaries

OT Rx LLC operates a specialized telehealth practice staffed by fully licensed, credentialed advanced practice nursing professionals, including certified Nurse Practitioners (“Providers”). When you utilize our platform, you are establishing a direct patient-provider relationship with clinical practitioners who are qualified to deliver medical advice, perform health evaluations, diagnose metabolic conditions, and manage customized wellness and weight loss protocols.

While our Providers offer expert clinical management and prescription oversight for therapies such as GLP-1 medications, you understand and agree to the following operational parameters:

• Supplemental Care: The clinical services delivered via our platform are intended to manage specific weight loss and wellness tracks. They do not replace the necessity of maintaining a relationship with a local, in-person primary care physician for your comprehensive, day-to-day medical needs.

• Accuracy of Intake: The safety and efficacy of your treatment depend entirely on your honesty. You agree to provide a thoroughly accurate, complete, and updated medical history, including all current prescription medications, allergies, and pre-existing conditions.

• Clinical Discretion: The issuance of any prescription medication is never guaranteed. Our Nurse Practitioners retain absolute clinical autonomy and will prescribe therapies based strictly on their professional medical judgment and your clinical safety profile.

• Telehealth Risks: By consenting to treatment, you acknowledge the inherent limitations of digital care. These include potential equipment or internet connection failures that may delay communication, the inability to perform an in-person physical palpation, and the reliance on remote diagnostic data.

IF YOU ARE EXPERIENCING A SEVERE MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

Our telehealth platform is not an emergency triage service. If you experience severe side effects, sudden chest pain, or any acute medical crisis, you must seek immediate emergency evaluation at a local hospital without waiting for a response from our digital portal.

4. Regulatory Boundaries and Geographic Constraints

OT Rx operates under the strict governance of local state boards and federal healthcare laws across the United States. By using our Services, you explicitly represent, warrant, and affirm that you are physically present within the United States, are not legally restricted from engaging in telehealth services under domestic law, hold full legal competency to receive clinical care, and are not logging into our portal from a restricted territory.

Our platform services are strictly built for domestic users within the United United States. International data access is completely prohibited. The availability of specific clinical programs varies dynamically by state based on regional pharmaceutical and medical regulations.

We maintain the absolute right to track and confirm your physical location using IP address geolocation, residential address inputs, uploaded state-issued photo IDs, billing coordinates, or alternative technical validation methods.

You acknowledge that we may demand refreshed identity or location checks at any time. A failed verification will prompt an immediate block on your account, and fabricating location parameters constitutes a material breach of these terms, giving us grounds to terminate your access instantly.

5. Account Billing, Submissions, and Payment Terms

Placing a request or order through our portal does not guarantee acceptance. We reserve the absolute right to demand supplementary verification data prior to processing any request. Transactions are only finalized once complete intake metrics and payment processing authorizations are confirmed. We maintain the authority to cancel unfulfillable programs within 30 days, providing prompt notification. We do not accept platform access requests from wholesale entities, resellers, or corporate brokers.

We reserve the right to fix pricing errors instantly, including pricing typos originating from external suppliers, and may cancel or deny orders placed at incorrect price points. Any charges associated with a revoked request will be quickly credited to your payment method. Ownership and physical risk of loss for shipped packages transfer to you once the package is delivered to the shipping carrier. Returns are handled strictly under our established Return Policy guidelines.

Our payment architecture outlines clear cost areas:

• Platform Service Fees: Structural fees covering your secure database access, educational portal content, client portal messaging tools, and administrative customer support.

• Clinical Practitioner Costs: Directed fees covering the time and professional evaluation rendered by your independent provider.

• Product Fulfillment Charges: Separate charges covering specific wellness formulations, diagnostic kits, or fulfillment logistics, all cleanly broken down before your payment method is processed.

Services must be manually requested and paid for on a recurring monthly basis. There are no automated hidden renewals or unapproved subscriptions. Patients are required to actively initiate contact and complete necessary check-ins each month to proceed with ongoing wellness programs.

Payment Gateways

OT Rx accepts verified United States debit and credit cards exclusively. All financial metadata is stored securely within an encrypted third-party merchant processor environment. You warrant the complete accuracy of your payment cards, authorize the associated charges, agree to cover all local sales taxes, and confirm you are an authorized cardholder.

Balance Collection and Billing Disputes

Delinquent accounts or payment processing issues may result in specialized collection activity, administrative past-due fees, and the absolute suspension of portal tools. Users agree to refrain from filing invalid chargebacks, and we retain all legal remedies to collect outstanding balances.

Transaction Allocation

Financial transactions may be handled directly by OT Rx or our assigned payment vendors. This includes processing the distribution of provider and fulfillment vendor fees. You authorize our integrated gateways to process your validated transaction amounts. All outstanding financial responsibilities survive the termination of your user account.

6. Account Creation, Security Protocols, and Behavioral Limits

To unlock full portal features, you must establish a verified OT Rx Account (“Account”). Registration requires providing thoroughly accurate, full legal name details, a physical residential address, a working telephone line, a current active email address, and a robust alpha-numeric password. These credentials form your secure entry token. You accept single-point accountability for maintaining the absolute secrecy of your login keys and for all actions taken inside your portal space while logged in. You agree to never distribute your access tokens to outside parties and must alert our team immediately at [email protected] if you suspect account exposure, password theft, or a structural profile breach.

Accessing our software is strictly limited to standard, secure desktop or mobile web browsers navigating our official portal. Engaging with our servers via automated scrapers, bots, external scripts, or unauthorized custom application interfaces is completely prohibited. We reserve the absolute right to revoke your account access at any time without notice or explanation.

You are strictly prohibited from attempting to compromise, bypass, or test the digital security parameters of our Site. Prohibited actions include: accessing data tables not explicitly mapped to your account ID, probing security layers for underlying system vulnerabilities, attempting to disrupt server performance, or using our infrastructure to violate federal or state laws.

Furthermore, you may not deploy scrapers, crawlers, spiders, or any other automated technology to harvest code, text, or metrics from our Site. Bypassing robotic exclusion headers or executing software meant to degrade platform uptime is completely banned.

Any deliberate breach of our technical systems will trigger immediate civil and criminal liability. OT Rx will actively document system intrusions, cooperate fully with state and federal law enforcement agencies, and pursue formal legal prosecution. You agree to preserve the operational health and structural integrity of our platform.

You further agree to maintain completely accurate profile metrics, use only your own verified account link, formally log out of public terminals, configure robust unique passwords, and never sell or transfer your profile. You may not build duplicate or fallback profiles, nor use your portal access to drive commercial gain. You agree to immediately report platform vulnerabilities, cooperate with internal security reviews, allow critical security updates to patch, and check your profile activity logs routinely. You accept all critical system notifications regarding digital safety and agree to indemnify OT Rx LLC for any operational financial losses resulting from account misuse or unauthorized entry, regardless of whether the action was taken by you or an outside party utilizing your keys.

7. Electronic Delivery of Critical Disclosures

By engaging with our digital portal or transmitting messages to us from your device, you give your explicit consent to conduct all business and medical communications electronically. You agree to receive electronic updates from OT Rx and recognize that digital transmissions fully satisfy any statutory rules requiring written physical paperwork. You acknowledge that all clinical agreements, disclosures, and intake consents can be securely executed via digital signatures.

Electronic updates include, but are not limited to: email notices, internal portal pop-ups, security alerts, and account logs. These will be sent to your primary email address or displayed within your secure patient dashboard area.

OT Rx staff reserve the right to reach out via phone or email to verify profile accuracy, prevent identity fraud, and conduct compliance checks. Continuing to use our platform authorizes us to manage communications through these electronic paths.

Digital Communication Response Standards

• Urgent Updates

• Security Intrusion Alerts: Dispatched instantly with 24/7 logging monitoring.

• Emergency Adjustments: Dispatched instantly with 24/7 logging monitoring.

• System Outages: Immediate status alerts supported by our active tech team.

• Account Block Notices: Delivered within 24 hours of account action.

• Standard Infrastructure Updates

• Profile Adjustments: Updated within 24 hours.

• Service Parameter Updates: 7 days advance notification.

• Terms Revisions: 30 days advance notification.

• Billing Ledger Alerts: Provided prior to processing transactions.

• Review Schedule Alerts: Sent within 24 hours of matching.

• Fulfillment Tracking Alerts: Sent within 24 hours of carrier pickup.

• User Response Windows

• Identity Verification Actions: Must be completed within 14 days of request.

• Security Re-authorization: Must be completed within 24 hours of flag.

All urgent support queues and verification workflows are managed and backed 24 hours a day by our operational support framework.

System Delivery Validation

When transmitting sensitive data or system updates, we must verify that our notifications successfully reach you. First, critical alerts may require you to check an internal confirmation box to verify receipt. Our platform automatically logs these interactions, saving timestamp logs of when a message was sent versus when it was opened. If you do not interact with a critical warning within an expected window, the system automatically routes follow-up alerts. If our primary communication channel encounters a delivery failure—such as a bounced email or a disconnected phone link—our workflow automatically switches to secondary contact paths, including text notifications or alternate backup email endpoints, to secure delivery.

We reserve the right to temporarily lock your account portal, halt your wellness program access, or deny page views until all requested identity checks are fully satisfied.

All electronic notifications sent under this agreement satisfy legal writing standards, meet mandatory consumer disclosure rules, and serve as binding notice under these terms.

8. Communication Consents, Digital Messaging, and Media Recording Permissions

a. Mobile Text and Call Consents

By providing your mobile contact number to us, you grant your explicit consent to receive from OT Rx:

• Voice telephone calls
• SMS text messages
• Informational automated updates
• Wellness program additions
• Order fulfillment alerts
• Health progress tracking check-ins
• Follow-up reminders
• General account-related data

b. Mobile Data Provisions

Standard cellular carrier message and data rates may apply to your texts. Text HELP for support. Text STOP to immediately revoke your text consent. We will transmit a clear text confirming your opt-out request. If you subscribe to multiple clinical notification streams, you may receive a system prompt to clarify your preferences. Withdrawing text consent may restrict advanced platform tools, and you assume the risk of missing vital, time-sensitive clinical updates after unsubscribing.

c. Media Recording Consents for Quality and Care

You explicitly recognize and agree that:

Practitioner Recording Options: Contracted healthcare practitioners reserve the right to record audio or video elements of your digital telehealth sessions. These can capture entire consultations or partial segments of clinical check-ins.
Purposes of Media Preservation: Data recordings are preserved strictly to maintain rigorous quality control, enhance clinical accuracy, optimize portal audio/video performance, evaluate practitioner performance, satisfy legal healthcare compliance rules, build accurate clinical documentation, plan therapeutic programs, coordinate care with pharmacies, and safeguard patient health outcomes.
Data Handling and Encryption: All media recordings are kept completely confidential under medical privacy laws. Files are locked inside an encrypted storage environment with access strictly limited to authorized personnel. Recordings are never displayed publicly unless explicitly ordered by a court of law. Files are archived for a minimum of seven (7) years or as dictated by state healthcare laws (the “Retention Window”) and are securely destroyed once that window closes. We run routine audits on all media servers to safeguard data.

d. Voice Interaction Monitoring

By communicating with OT Rx via telephone, you grant your explicit consent to:

Call Recording: Inbound and outbound support line calls may be recorded for quality metrics, staff training, and compliance tracking. Storage follows our secure data lifecycle rules.
Active Call Monitoring: Live calls may be monitored by supervisors for training purposes. Access is strictly restricted to internal quality assurance staff.

e. Opt-Out Parameters and Service Control

When managing your communications with OT Rx, you maintain the following rights:

Email Subscriptions: You can completely opt out of non-essential marketing emails at any time. Core transaction notices, health safety adjustments, and security logs will continue regardless of your marketing status.
Media Recording Exceptions: You maintain the right to refuse audio or video session recording. If you choose to deny recording permissions, our team will explore alternative, non-recorded evaluation options or partial recording frameworks. You may submit a formal request to delete historic recordings, subject to state medical record retention mandates.

f. Clear Acknowledgment of Frameworks

By using the OT Rx Site and choosing to utilize our Services, you explicitly:

• Consent to all digital communication methods detailed above.

• Accept the secure recording of clinical interactions when required.

• Fully understand the operational goals of media tracking.

• Acknowledge the active data privacy protections guarding your files.

• Consent to the encryption, lifecycle storage, and erasure methods used for recordings.

• Comprehend the functional impact of choosing to opt out of data pipelines.

• Recognize that certain clinical services may be unavailable if core communication or recording consent is withheld.

About Us

Connecting you with expert guidance and affordable treatments, delivered directly to your door. No hidden fees, no insurance needed.

117 State Route 34
Hurricane, WV 25536
(304) 908-9446
[email protected]

Treatments

Weight Loss | Wellness